When do I get paid, and how?
We pay affiliate on a set schedule, outlined below:
January Commissions are paid on March 1st.
February Commissions are paid on April 1st.
March Commissions are paid on May 1st.
April Commissions are paid on June 1st.
And so on...
The reason we do not pay the subsequent month you earn your commission is that we legally have to hold your commission for 30 days. This is so the payment can be verified to ensure things such as money laundering do not occur.
We will only pay you if your balance for that month is £25 or more. This means if you only earned £20 in January, you would not receive a payment on March 1st. This £20 would be rolled in with your February earnings. Therefore if you earned another £10 in February, you would receive a combined payment of £30 on April 1st.
You can work out how much you earned in each month by going to Commissions -> Current Commissions, and adding up the Commissions in each month.
E.G: You earn a commission of £7.50 on January 10th, and another £7.50 on February 10th, and another £7.50 on each February 11th and 12th. This means your first payment will occur on April 1st. This is because your January commission would be due on March 1st, but, because your balance was under £25, it was pushed into the next batch. On April 1st, you would be paid £30, which includes your January and February commissions. Anything from March would be paid on May 1st, assuming you had at least £25 to be paid.
Payments are made directly into the PayPal account you registered with. Please make sure this PayPal email address is correct and up-to-date in your account.
I referred my friend, but I haven't received a commission. Why?
There are a number of reasons this can occur.
1) Another affiliate referred your friend (or someone else in their household) first. Commissions are always paid to the FIRST affiliate who referred someone. If Dave clicks on Steve's link first, and then a few days later clicks on Sarah's link, only Steve will receive a commission when Dave pays, as he was the person who originally referred him. Your friend may not be aware that they clicked another affiliate link, but the link may have been in a review article or other fan-site.
2) Your friend has only created a free account, not a paid Premium one. Sometimes we get affiliates asking about customers, only for us to discover that that person is not even a Platinum member. Once your friend does upgrade, you will be credited your commission
3) Your friend didn't click your link. For you to receive a commission, the person you refer MUST use your link to access our site. If they don't, you will not receive a commission. (After that first visit, they can visit us directly and you'll still get credit). If you can provide proof that your friend did intend to click the link but failed to and said friend corroborates said story, we are willing to look at this on a case by case bases and perhaps ensure you receive credit and payment.
4) Your friend did click your link, but only AFTER they'd already signed up to our site (even as a free member). Our referral scheme exists as an incentive for you to send more customers to us. If a customer came to our site directly, there is no commission due to be paid (even if they click your link at a later date). Any natural referral will always click your link to arrive at the site, so this shouldn't be an issue. To avoid this, make sure you use your affiliate link the first time you mention our site to someone. But once again, if it is a close friend or family member, we can try to make an exception based on proof provided.
5) Your commission may still be in "Pending". As soon as a sale goes through, it will instantly be added to the "Pending Commissions" section of your account. Once we approve it, it will appear in your main commissions. This approval process can take up to two weeks in some situations.
Note that commissions are tracked via IP addresses and cookies. This means that if anyone in a house clicks an affiliate link, anyone who signs up to us from that household will go to that affiliate. As an example: Steve is an affiliate, and sends his link to his friend Dave. Dave signs up and also becomes an affiliate himself. Dave then sends his affiliate link to his wife, who lives in the same house. Unfortunately, Dave's wife has the same IP address as Dave does. This means that the commission from Dave's wife will go to Steve, because that IP address has already been attributed to Steve's link. Therefore, referring people in your own household may not work. This is also true of shared workplaces.
Can I get commission for a friend I referred that didn't click my link?
In 90% of cases the answer to this will be no, as we avoid manually adding commissions. However, if there is a burden of proof to suggest a clear link between the affiliate and the friend we will consider it, but please know that it is extremely unlikely to result in us manually adding commission.
Can I track free signups?
Unfortunately no. We'd actually love to be able to provide you with that data, but sadly the software does not support this. It can show you how many people have clicked your link, and how many of those people have gone on to purchase Premium.
However, if a user has used your link to sign up for the free trial, if they then later upgrade to paid membership, you will be credited with their commission.
I haven't been paid as much as I was expecting!
Your affiliate account gives you full access to see which commissions you were paid for, and which commissions you have not yet been paid for.
By clicking on 'Payment History' and then viewing the invoice of your payment, you'll be presented with a list of every commission included in that payment. Additionally, this can be seen in 'Commissions' > 'Paid Commissions'.
If you want to calculate how much your next payment will be, you can do this easily by going to Commissions -> Current Commissions. Add up the commissions from the previous month. For example, if you want to know how much you'll get paid in October, you would need to tally up all the commissions that you earned in August. This is what you'll get paid on October 1st. Your September commissions would be paid on November 1st.
Often people think we've under paid when in fact there is also PayPal fees to consider. Remember, PayPal fees are between 1% and 4%, which will of course adjust the total pay cheque you get from us at the start of the month. To be clear, these are PayPal fees, not fees by Heads&Heads.
Can Heads&Heads help with marketing, banners, links and web pages etc?
We will be creating a number of banners which, when available, will appear on the left hand side of the iDevaffiliate dashboard.
With regards to anything else; we are open to ideas and collaborations on web page building etc. If this is your query, reach out directly to James (firstname.lastname@example.org)
Do Commissions appear instantly?
Commissions will be instantly added to the "Pending" section of your dashboard after a purchase. These are then manually reviewed and approved by Heads&Heads every few days. Once approved, it will appear in the main section of your dashboard, and you'll also receive an email notification. This process may take up to two weeks.
What happened if a pending commission disappeared?
A pending commission is not a guarantee of a sale.
Keep in mind that we have to check every commission manually but rest assured you'll always get the commissions that you're entitled to. If a commission disappears from your account, this will be because it has been removed by a member of staff, or it was automatically removed by the system due to a payment being refunded.
You can query a pending commission disappearance by emailing email@example.com
Why was my commission removed?
This can occur for two reasons:
1) The buyer was issued a refund.
2) The Commission proved to be fraudulent.
Why am I not getting any recurring Commission Payments?
In almost all cases you probably are. Annoyingly, the system does not differentiate between new customers and recurring payments. Subscription model companies are rare, most affiliate schemes are for companies who's product is just a one off buy, like a pair of shoes. Because of this, whenever you get 'new commission', it might actually be a recurring payment from a previous customer.
For example, in January you get 3 commissions - one on the 7th, one on the 10th and one on the 14th.
In February you get 2 commissions - one on the 10th and one on the 14th.
In February, those two commissions are likely actually recurring payments from your previous referrals. You won't be able to see whether it's a new payment or a recurring payment (but by comparing the dates you can guess).
On the other hand, it's also possible that the customers you referred decided to cancel before their second month. In the case of our example this would be the customer who signed up on the 7th.
We are talking to iDev about improving this system for you or finding a work around but, we shouldn't hold our breath for a result on this.